Questions and answers

Who is it for?

Dance studios that teach private lessons as well as classes: one web app for the front desk and the owner, and one app for students and instructors. See everything it does.

Can we bring our students from another system?

Yes. Send us your list as a spreadsheet and we bring it in, with packages and upcoming lessons. A guided import from another system is a paid service. See Import your students.

Does it replace our website?

No. Your website stays yours, and it links to your booking pages.

Where do we get help?

The help pages cover the everyday jobs, and the Help button in the app opens the right one. You can always write to support@myamberagent.com.

What do the plans cost?

Starter is $49 a month, Studio $99 and Pro $159. Paying yearly gets you 2 months free: $490, $990 or $1,590 a year. These are our launch prices. Every plan has everything you need to run your studio; QuickBooks sync and your own web address are add-ons.

What counts towards my plan's limit?

Only private-lesson students: anyone who had a private lesson or a coaching session in the last 30 days. Starter is for up to 40, Studio up to 100, and Pro has no limit. Group classes, parties and events are unlimited and never counted, however many people come.

What happens if we go over?

Nothing stops working, and nothing is ever blocked. Your admins get an email, and we contact you directly to agree a plan that fits. Nothing changes on its own: a new price only applies after at least 30 days' notice, and you can choose to bring your private-lesson students back under the limit instead.

Can we change plans?

Yes, up or down: ask support@myamberagent.com and we make the change. Moving down takes effect from your next billing period (on a yearly plan, from your renewal).

Do you take a fee on our payments?

No. We take no platform fee on the online payments your students make through Krokio. Your studio pays only Stripe's own card processing fees, at Stripe's rates, from your studio's own Stripe account, and your subscription. Cash, checks and payments taken outside Krokio have no fee from us either. If we ever introduced a fee, we would tell you in advance, as our terms require, and it would never be added to what your students pay.

How does the free trial work?

30 days, and no card is needed to start. It begins when your studio is ready. We remind you a week and two days before it ends. If no card has been added by then, your studio becomes view only for 7 days (your staff can look and export, but not book or sell), then it's switched off. We keep its data for 30 days after that, in case you come back.

How are we billed?

By card, in advance, monthly or yearly. Your plan renews automatically until you cancel, and we email a reminder 30 days before each yearly renewal. The owner updates the card, sees and downloads invoices, and changes billing details through Manage subscription. Prices exclude applicable taxes.

Can we cancel?

Any time, through Manage subscription. The cancellation takes effect at the end of the period you've paid for, and your studio works normally until then. After that it's view only for 30 days so you can export your data, and then it closes. Resubscribing within those 30 days brings everything back.

Do you give refunds?

Monthly plans: no refunds for part of a month; you keep your studio until the end of the month you paid for. Yearly plans: cancel within 30 days of paying for a full refund. After that, we refund what you paid for the year, less the months you've used, charged at your plan's monthly price; a month counts as used once it has started. For example, a Starter studio pays $490 and cancels in its fifth month: 5 × $49 = $245, so we refund $245. We always refund billing errors.

What if a payment fails?

Stripe tries the card again over about two weeks, and we email you each step of the way, with a banner in the app. Everything keeps working for the first 14 days. If it still hasn't been paid after 14 days, the studio becomes view only: your staff can look and export but not book or sell, and students see that booking is temporarily unavailable. We email you 7 days before the studio closes, which happens 60 days after the first failed payment. Paying at any point before then brings everything back at once.

Will prices go up?

These are launch prices. If they change, new prices apply to new studios first. An existing studio never pays more without at least 30 days' notice, and a new price starts at your renewal.

The full rules are in our Subscription and Billing Terms.