Support

Getting help

Customers: write to support@myamberagent.com or use the contact form. Tell us your business's name and what you were trying to do. If the app showed a reference code (like "Ref: K7M2-PQ4X"), include it.

Help for each product

Krokio

• Help pages, from your first day to payments and messages, with a printable front desk guide.
• Your subscription: your card, invoices, changing plan and cancelling.
• Questions and answers, including how pricing and billing work.

Students and instructors: please ask your studio first. They manage your account, your bookings and your packages.

Text messages

We text only sign-in codes, and only where a business has switched texting on; everything else comes by app notification or email. Reply STOP to a sign-in code to stop texts from our number, and START to get them again. Reply HELP for help. A business's staff can't override a STOP, and you can still sign in with an email code. See the Text Message Terms.

Security

Found a security problem? Please report it to security@myamberagent.com. See Security.