Help
Short guides for studio owners and front desk staff. Students and instructors: please ask your studio first; they manage your account, bookings and packages.
Getting started
Your first day
Your studio's address, signing in, and what to set up first.
Import your students from a spreadsheet
Send us your list as a spreadsheet (CSV) and we bring it in, with packages and upcoming bookings.
Add front desk staff and admins
Give your team their own sign-in, choose what each can do, and turn access off at once.
Running the day
Private lessons and coaching days
Book private lessons on the Daily Roster, and set up a visiting coach's day of slots.
Instructors' working hours and time off
Who sets an instructor's week, changing it without moving booked lessons, and time off.
Classes and parties
Create group classes and parties, seat limits and waitlists, early-bird prices, and telling everyone booked.
Check-in at the desk
Mark who came and who didn't, and how students sign off their own private lessons with a QR code.
Booking rules: notice, limits and late cancels
How far ahead students book online, how many bookings they can hold, and when a cancel is late.
Money
Packages and selling at the desk
Set up lesson packages and memberships, sell them, take part payments, and lessons on credit.
Payments and the platform fee
Card, cash and cheque at the desk, connecting your card payments account, and refunds.
Accounting export and QuickBooks
Match your accounts, export your days, and what the QuickBooks add-on will do.
Students and messages
Messages: app notifications and email
What Krokio tells your students and instructors, and how to message everyone booked.
Points and rewards
Students earn points for coming to lessons; the desk turns them into bonus private lessons.
Gift cards and family accounts
Sell and redeem gift cards, and let parents book for their children.
Your studio
Studio Health and reports
One light that says whether anything needs attention, and the reports behind it.
Your studio page, QR flyers and your own web address
A public page for your classes and parties, code for your website, QR flyers, and the web address add-on.
Your subscription: card, plan and cancelling
Where the owner manages the card and invoices, what your plan counts, changing plan, and cancelling.
If your studio is paused
Why a studio is paused, what the owner and everyone else can still do, and how to bring it back.
Getting help: the Help button and support
Help for the screen you're on, emailing support, and letting us look at your setup.
Still stuck?
Write to support@myamberagent.com with your studio's name and what you were trying to do. See Support for your subscription and text messages.