Help › Your studio

Getting help: the Help button and support

Every screen in Krokio has a Help button (on a phone, it's in the More menu). It's the quickest way to an answer.

What the Help button offers

• Help for this screen. When the screen has its own article, the first entry opens it, for example Help: Importing your students on the students screen. On the front desk's home screen it opens the front desk guide.
• All help pages opens these pages.
• Email support starts an email to us. The subject already says which studio you are and which screen you were on, and the reference codes of any recent errors are added for you, so you only need to say what happened.
• Show first steps (admins) brings back the setup checklist on your home screen.

Writing to support

Tell us what you were trying to do and what you saw instead. A screenshot helps. Please don't send card numbers or passwords; we never need them.

If something goes wrong: the reference code

When something fails, the message ends with a short code, like Ref: K7M2-PQ4X. If a whole screen fails, you'll see "Something went wrong" with the code and a Reload button.

Quote that code when you write to us. It points straight at what happened, so we can find the problem fast, without needing to look inside your studio. Press Copy next to the code to copy it. Codes are kept for 30 days.

Letting us look at your setup Coming soon

Sometimes it's quicker if we can see what you see. We don't have standing access to your studio: your studio's data is yours. So the owner (or an admin) will be able to switch on Let AmberAgents help with my setup in Settings:

• It lasts 7 days, then ends by itself. You can switch it off at any time.
• It's view-only: we can look, not change anything.
• While it's on, your screens show an AmberAgents support banner, and everything we look at is recorded in a log the owner can read.

Until then, we can look at your setup together on a screen-sharing call. Ask by email.

Something not as described? Write to support@myamberagent.com.