Help › Your studio
If your studio is paused
A paused studio keeps all of its data. Nothing is deleted, and it comes back exactly as it was. A studio can be paused in two ways.
Paused because the trial ended or a payment didn't go through
Your screens show "Your studio is paused (view and export only). Add a card or renew to restore it." You can still look at everything and export your accounting, but changes can't be saved.
- To bring it back: add a card or renew in Settings › Subscription. It's back as soon as that goes through.
- Your staff see that the studio is paused and that the owner can restore it.
When it happens:
- The trial ended without a card: from the day the trial ends, view only for 7 days, then the studio is switched off. Its data is kept for 30 days after that.
- A payment failed: everything keeps working for the first 14 days, with a banner, while the card is retried and we email you. After 14 days the studio becomes view only, and students see that booking is temporarily unavailable. It closes 60 days after the first failed payment, and we email you 7 days before.
Paying at any point before it closes brings everything back at once. All the billing rules are on the billing questions.
Paused by AmberAgents
Very rarely, we may need to pause a studio, for example while we sort out a problem with it. We always record why.
- Your staff and students see "This studio is paused. Contact AmberAgents." They can't sign in, book or buy, and no messages or reminders go out while it's paused.
- You, the owner, can still sign in: press Studio owner: sign in with Microsoft on that page. You can look at everything and export your accounting, but nothing can be changed. A banner at the top of every screen says so.
- To bring it back: contact us. Once it's sorted, we bring your studio back online in one step.
Contact us
Press Email AmberAgents on the paused page, or write to support@myamberagent.com. Your studio's name is already in the subject.
If your studio ever shows "This studio is temporarily unavailable. Contact AmberAgents.", write to us the same way.
Related: Accounting export, Getting help.
Something not as described? Write to support@myamberagent.com.