Help › Your studio

Your subscription: card, plan and cancelling

Your Krokio subscription is managed by the studio's owner. Here's where everything is. The prices are on the pricing page, and every billing rule is in the questions and answers.

Your card, invoices and billing details

Sign in to your studio and open Settings › Subscription, then press Manage subscription (during the free trial it says Add a card). It opens Stripe's secure page, where the owner can update the card, see and download invoices, and change billing details. You're charged in advance, monthly or yearly, and the plan renews automatically until you cancel.

Your plan's limit

Plans count only private-lesson students: anyone who had a private lesson or a coaching session in the last 30 days. Group classes, parties and events are unlimited and never counted.

Going over never blocks anything. Your admins get an email, and we contact you to agree a plan that fits. Nothing changes on its own, and a new price only applies after at least 30 days' notice.

Changing plan

To move up or down, write to support@myamberagent.com and we make the change. Moving down takes effect from your next billing period (on a yearly plan, from your renewal).

Cancelling

Cancel any time through Manage subscription. It takes effect at the end of the period you've paid for. After that, the studio is view only for 30 days so you can export your data, and then it closes.

Something not as described? Write to support@myamberagent.com.