Help › Money

Payments and the platform fee

Your students' money goes to your studio, not through us.

What it costs

• Online payments students make through Krokio (packages, tickets, memberships and gift cards): no platform fee from us.
• Card processing is by Stripe, at Stripe's rates, paid from your Stripe account. That's the only fee on a card payment.
• Cash, cheques and in-person payments taken outside Krokio, for example on your own card machine: no fee from us.

At the desk

In Sales Desk, record each payment as Cash, Card, Cheque or Gift card. For a card, take it on your own card machine as you do today and record it as Card. Taking cards on a reader connected to Krokio is Coming soon.

Connect your card payments account

To take card payments online, and to refund event tickets automatically, connect your studio's own card payments account. An admin does this once:

1. Open the Payments tab.
2. Press Connect Stripe and follow the steps to open or link your account. If you stop halfway, Continue in Stripe picks up where you left off.
3. Come back and press Check again.

The money is paid out from that account to your bank. We never hold it.

Online payments

Students paying for packages, tickets and gift cards online, in their own app, is Coming soon.

Refunds

• An admin refunds a sale in Sales Desk with Refund, a reason, and how the money goes back: cash, card, cheque or online.
• For an online card payment, make the refund in your card payments account first, then record it here with its reference.
• Cancelling a class or party refunds the tickets paid online by card automatically.

Something not as described? Write to support@myamberagent.com.