Help › Students and messages

Messages: app notifications and email

Krokio keeps your students and instructors in the loop for you: bookings, changes and reminders go out by themselves.

How messages reach people

• By email, as each person's preference allows.
• By app notification for people with the Krokio phone app Coming soon.
• Never by text. Texts are used only for sign-in codes, and only if your studio switches that on; codes go by email otherwise.

When someone replies to an email, the reply goes to your studio's own email address.

What goes out by itself

• A lesson booked, cancelled or moved (to the student and the instructor).
• Added to a class, and ticket orders confirmed.
• A reminder about 3 hours before each lesson, class or party.
• Requests approved or declined, and waitlist offers.
• No-shows and charges.
• A class or party changed or cancelled: everyone booked is always told.

Friendlier messages are off until you switch them on: low balance (when 3 lessons are left), last lesson used, first lesson, thank you for a purchase, birthdays, and points redeemed.

Message everyone booked

From a class or party, use Message everyone booked to send your own note or a ready one (Moved to…, Cancelled, Bring your shoes). See Classes and parties.

See what was sent

The Notification Manager tab lists every message: filter by status, type and date, and open View Full Message to see what was sent and whether it was delivered. Students and parents see their own messages from the last 90 days under Messages in their app.

Something not as described? Write to support@myamberagent.com.