Help › Running the day
Booking rules: notice, limits and late cancels
Your studio's booking rules decide how far ahead students can book online, how many bookings they can hold, and when a cancellation counts as late. They're set for you when your studio is created, and an admin can change any of them in Settings › Policies.
These rules are for students booking in the app. The front desk can always book, move and cancel for a student, whatever the rules say.
The rules you start with
| Rule | Starts at | What it means |
|---|---|---|
| Earliest booking | 1 day | Students can book from tomorrow onwards, not for today. |
| Online private lessons, book at least | 4 hours ahead | Sooner than that, the student calls the studio. 0 means no notice is needed. |
| Open bookings each | 3 bookings | The most one student can have booked online and not yet had. Bookings the desk makes don't count. 0 means no limit. |
| Late cancel, Private lesson | 24 hours | A cancellation closer to the start than this is late. |
| Late cancel, Class or party | 12 hours | The same, for classes and parties. |
| Class grace | 10 minutes | A student can still join a class online up to 10 minutes after it starts. 0 means not once it has started. |
When a student cancels late
A late cancellation isn't refused. The request goes to the front desk instead, and the desk decides what happens next.
Parties
Party tickets sell until the party ends. That follows from the party's own length, so there is nothing to set.
Changing a rule
- Go to Settings › Policies (admins).
- Change the number and save. It applies to bookings and cancellations from then on.
Related: Private lessons and coaching days, Classes and parties, Check-in at the desk.
Something not as described? Write to support@myamberagent.com.